Returns & Exchange
Returns and Exchange
If you are not satisfied with your purchase or if it is not suitable simply return the item for a full refund (excluded any delivery charges) or exchange.
Any item may be returned anytime within 30 days from the date of dispatch for a refund or exchange.
Faulty/ Incorrect Item:
Unfortunately manufacturing faults do occasionally occur. In the unlikely event you receive a faulty item or an item you have not ordered please contact our customer service team on +44 (0) 1132 905714 and we will be happy to assist further.
Returning an item:
If you would like to return an item please ensure that it is unworn, un-tampered with, and in its original packaging. Please do not remove any tags or labels if you intend to return the item.
Please return the item to us with an enclosed note stating your full name, address and reason for return.
We advise you to use a recorded delivery service when sending the item(s) back.
The address for the returns is:
Kids Onesies c/o The Clothing Outlet
Grangefield Industrial Estate
If you would like more information please e-mail us:
Return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order.
Please allow 5-10 days for refund to be processed and refunded to your card. We will send you an email to let you know when the refund has been processed.
Thank you for shopping with us.